The Bureau is a community-based organisation, established in 1971, which exists to provide
practical services for people in the community.

We offer a 'front door' to anyone in the community seeking information or assistance through a
daily drop-in session as well as specific-purpose appointments.

We believe that everyone has the right to adequate information about their rights, access to the
services they need, assistance in times of hardship, and representation on their behalf if needed.
We seek to both ensure these are available and work towards a stronger, fairer community.

New stages in life such as migration and resettlement or crises such as retrenchment, family
separation or illness, require people to search out new information, services or support.
They may need a referral to a health or crises service, information about how to access services
or assistance to telephone a utility company to negotiate bill payments during a financial
lean period.

Thus we can provide you with information and support regarding a range of issues and our
services are free and confidential.
Springvale Community Aid and Advice Bureau is also wheelchair accessible.

The Bureau's Director is Ms Anna Hall.
The Bureau is committed to:

• Providing services that people need in the language they prefer to use.
• Advocacy for individuals
• Working to change Government policies to provide greater equity and justice for all.

• Whenever possible, written information will be provided in a multilingual form.
• Personal interviews will always be conducted in the language of the client's choice.
• Having been given all the appropriate information, clients will be encouraged to make
  their own informed choice which is respected at all times.
• Clients will be encouraged and supported to take action on their own behalf so that
  they can develop skills that can be used inthe future.

Our service model ensures that the experience of direct service provides the basis for all
community development, community education, policy and research work. At the same time, community and policy work informs and enhances direct services with clients.

Workers provide community education programs through information sessions, displays and
information stalls. If you are interested in having a worker talk to your groups or class
about particular issues for example the Bureau services, settlement issues for new arrivals,
financial counselling or the child support system contact the particular Bureau worker for
information or to arrange a session.