• Permanent residents who have arrived as humanitarian entrants and as family stream migrants, within the last five years
• Communities which are receiving significant numbers of new arrivals who are in the settlement services groups
• Communities that require assistance to develop their capacity to organize, plan and advocate for service to meet their own needs

The CSSS Program at the Bureau

We provide:

• General settlement information
• Advice and support
• Migration advice and assistance
• Cross cultural information to other agencies

We also:

• Initiate the development of support groups and identify and nurture self-help networks
• Respond to settlement needs of families and youth
• Facilitate community capacity building
• Work in partnership with mainstream providers to plan and deliver culturally appropriate services
• Ensure clients are linked to appropriate agencies to enhance their knowledge and confidence in assessing services

Referral Process

Workers can make direct referrals to the settlement workers or clients can use the Bureau's drop-in-service.