The position will be responsible for the delivery of a high quality duty system delivering Information, Referral Advocacy and Support Service including emergency relief. The role involves supervising, coordinating and supporting volunteers, rostered staff and students to provide a responsive and efficient daily drop-in and appointment service.

To provide face to face reception for both the Springvale Community Aid and Advice Bureau (the Bureau) and Springvale Monash Legal Service (SMLS). In addition, supply telephone reception and administrative assistance to programs delivered by the Bureau including Information, Referral, Advocacy and Support Service (IRASS). This involves assisting client intake, and front desk appointment management, setup for drop-in and other tasks as outlined below.